CCS Medway's Current Quality Control System

CCS Medway is duly proud of it's record of producing work of the highest quality for it's clients on all types of sites. The testimonies in this website illustrate CCS Medway's client's satisfaction with the standards achieved.

Planning is a fundamental part of continually achieving these levels of service
CCS Medway is currently working towards achieving ISO 9001/2 although the current management system in place is very effective and is based on the principles of ISO 9001/2. CCS already has a manual compiled for ISO accreditation and is currently arranging the funding for this as it is a costly scheme.

• Weekly staff meetings are held for the whole management team where all contracts are discussed in depth. This encourages forward planning and prevents cleaning issues.

• At the outset of each contract our clients are given all of the relevant documentation and manuals.

• CCS Medway has an appointed quality control manager who visits all sites within an agreed time period to assess how well the cleaners are meeting their targets.

• A site visit checklist has been created by CCS Medway. This sheet is completed regularly by the quality control manager during his visit, this helps to avoid unsatisfactory standards.

• If however there are issues with any of the standards at a site, the first point of resolve is an appointed on site cleaning manager. Usually when issues are raised at this level they are dealt with promptly and effectively.

• If a satisfactory outcome is not achieved the client can escalate the problem to the appointed area manager, whose details are given to the site management at the outset of the contract, problems raised to this level are dealt with the same day. The area manager will check back with the client to ensure that they are satisfied with the outcome. If the client still feels that the problem has not been resolved they can bring it to the attention of the management at CCS Medway's head office, problems raised to this level are usually of a more serious nature and will probably take longer to resolve. During the initial consultation with the client over the issue a plan of action is discussed and a time-scale implemented to resolve it.

• Quality control is an aspect of site management for which every member of the site team is responsible and it is a matter that the visiting managers and supervisors will constantly monitor to ensure that standards do not fall.

• The procurement of quality staff may need to be undertaken weeks before the site commencement date. Familiarisation and training to fit aspects local to the site are implemented to ensure a sound start.

• Quality machinery and materials that suit the nature of the sites are supplied for use; these must comply with British Standards, be suitably labeled and containerised.

• Secure storage to COSHH standards is required to be provided from the site customer for all materials and equipment. Inspection of these areas and the condition of all materials and equipment are considered to be part of the general inspection of the site.